Privacy Policy

1. Introduction

Welcome to Frencheers ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our French language learning service.

2. Legal Information

2.1 Business Details

• Business Owner: Matthieu LOCUSSOL
• Business Name: Frencheers
• Status: Micro-entreprise
• SIRET Number: 850 707 779 00011
• Contact Email: matthieu@frencheers.com

3. Information We Collect

3.1 Personal Information

• Account Information: Email address, pseudonym/nickname
• Authentication Data: Password (if using email/password login) or authentication tokens (if using social login through Google, Facebook, or Discord)
• Learning Progress Data: Your progress in lessons, review sessions, exam results, and preferences
• Payment Information: When you subscribe to our paid plans, payment information is processed by Stripe, our payment processor

3.2 Automatically Collected Information

• Usage Data: We use Umami Analytics to collect anonymous usage statistics (no cookie is set nor read by Umami)
• Technical Data: Error tracking and performance monitoring through Sentry (no cookie is set nor read by Sentry)
• Cookies: Essential cookies for authentication and session management

3.3 Cookie Policy

We use only essential cookies that are necessary for the proper functioning of our service. These cookies are used for:

• Maintaining your session
• Keeping you logged in
• Ensuring the security of your account
• Functional preferences (light mode, dark mode)

You cannot opt out of these cookies as they are necessary for the service to function. By using our service, you acknowledge and accept the use of these essential cookies.

4. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process your payments
• Track your learning progress
• Improve our service
• Send important service-related notifications
• Ensure technical functionality and security
• Comply with legal obligations

5. Data Storage and Processing

Your personal data is stored on servers located in the European Union:

• Primary database: Hetzner (Germany)
• Application hosting: Vercel (Germany)

6. Third-Party Services

We use the following third-party services:

• Better-Auth for authentication
• Stripe for payment processing
• Umami for anonymous analytics
• Sentry for error tracking
• Google Cloud Platform for text-to-speech services
• Various open-source linguistic resources and natural language processing models to enhance our service

Each third-party service provider has their own privacy policy governing their use of your information.

7. Data Retention and Security

7.1 Retention Period

We retain your personal data for as long as your account is active. Upon account deletion request:

• Personal information will be deleted immediately
• Learning progress data will be permanently removed
• Transaction records may be retained as required by law

Inactive accounts may be deleted after 24 months of inactivity.

7.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent

To exercise these rights, contact us at matthieu@frencheers.com. We will respond to your request within 30 days.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13. If you are under 13, please do not use our service or provide any information.

10. Supervisory Authority

In accordance with EU GDPR requirements, you have the right to lodge a complaint with the supervisory authority. The competent authority in France is:

Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
www.cnil.fr

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and, if the changes are significant, provide a more prominent notice.

12. Dispute Resolution

Any disputes relating to this Privacy Policy will be resolved according to the dispute resolution provisions in our Terms of Service.

13. Contact Us

For questions about this Privacy Policy, please contact matthieu@frencheers.com.